Focus Groups
Focus groups are when we invite a group of customers to a meeting and ask them what they think about specific issues or services.
You don’t need any training at all to take part in a focus group and we will reimburse any reasonable out of pocket expenses to enable you to attend. For more information please have a look at the Customer Expenses Policy.
The Senior Voice Focus Group
The Senior Voice is a focus group that has been set up for customers living in sheltered accomodation. The purpose of the group is to promote the interest of this group of customers and to give them an opportunity to discuss and improve the services that they receive; in a relaxed and friendly environment.
If you would like to attend a Senior Voice meeting or just find out a bit more about what they do please contact the Customer Insight and Involvement Team on 01274 257228, 25775, 257227 or email: involvement@incommunities.co.uk
