Focus groups are when we invite a group of customers to a meeting and ask them what they think about specific issues or services.
You don’t need any training at all to take part in a focus group and we will reimburse any reasonable out of pocket expenses to enable you to attend. The purpose of a focus group is to promote the interest of this group of customers and to give them an opportunity to discuss and improve the services that they receive; in a relaxed and friendly environment.
If you would like anymore information or have any questions, then we will be happy to hear from you. Please contact the Customer Insight and Involvement Team on tel: 01274 257228, 257755, 257227 or email firstname.lastname@example.org
Please have a look at the Customer Expenses Policy which explains in detail how we support you as an involved customer.