everybody counts Incommunities homeowner census

As a homeowner or leaseholder customer you will have received a different version of the census form to our tenants. This is because we need to collect different information from our tenants and from our homeowner or leaseholder customers as we provide different types of services to these customer groups.

The census form you have received contains lots of questions about you and your needs. The census is very important because it will give us up-to-date information on what your needs are and how we can meet them. Some of the questions (all of those in part 5 of the homeowner census form) only apply if you live in the property you own. This is because we may need to provide you with services in a different way if you are living there; this would not be the case if you sub-let the property. The census form has clear instructions in it so you know which parts you need to complete and which you don’t depending on your circumstances. You can access a copy of the everybody counts homeowner census by following this link.

The information that you give us by completing the homeowner census form will help us to adapt our services appropriately to meet your needs. For example, this may mean contacting you by phone rather than in writing or arranging for documents to be sent in large print. The everybody counts homeowner census is your chance to tell us how we can provide the best service for you! 

We also want to make sure all groups can access our services and that we are delivering them fairly. To do this we have asked for specific information about your ethnic origin, your religion, your sexual orientation and so on. This information will be used only for monitoring. We understand that some of the information we are asking for is very personal; we will treat all sensitive personal information confidentially and it will be stored in accordance with the Data Protection Act.   If there are any questions that you do not want to answer, then there is a ‘Prefer Not to Say’ option. However, please provide us with as much information as you can as it is important to remember that we cannot change the way we do things if you do not tell us what your needs are. 

We are expecting you to have questions about the census and why we are asking for so much information from you, including the information which is very personal. Obviously, you will want to know why we are asking for this and what we want to do with it. To help answer the questions you may have we have prepared some answers to Frequently Asked Questions (FAQs). You can follow this link to view the everybody counts census Frequently Asked Questions and answers. If you have a question that we have not answered in our FAQs please email everybodycounts@incommunities.co.uk or telephone your local Incommunities office. Incommunities office contact telephone numbers are listed at the bottom of the page.

If you have any specific queries about the homeowner census as a homeowner or leaseholder customer then please speak to a member of the Leasehold Team on 01274 254275. This number should only be used for homeowner/leaseholder queries.

Please complete and return your everybody counts homeowner census form by 15th May 2009 as all forms we receive by this date will be entered into a prize draw. There will be three lucky winners who will each get vouchers worth £250!

If you have lost your everybody counts homeowner census form you can:

• print a copy from this website page; the homeowner form is attached at the bottom
• telephone your local incommunities office and request a new form to be posted to you; the telephone numbers are at the bottom of this page
• email everybodycounts@incommunities.co.uk and request a new form to be posted to you

FREEPOST
Incommunities

Do not use any other postal address as it will not be Freepost and you will have to pay the postage!

OR: Return your form in person to your local Incommunities office. 

If you need help with completing your everybody counts census form please contact your local Incommunities office on the telephone numbers below: 

Don’t forget that we’ll enter you in our prize draw to win one of three top prizes of £250 shopping vouchers if you return your everybody counts census form by 15th May 2009!