a new repairs approach

We have introduced a new way of dealing with repairs which puts the customer first in every way.

It is based on carrying out home repairs first time and at a time convenient to you.

To request a repair you still use the same Repairs Hotline number (tel: 01274 257003), internet link by clicking here or the freephone facility in our local offices. You will then be asked when is the best time for us to make your repair visit.

As well as doing the repair you want we will strive to carry out any other repairs that you think are needed to your home. This may involve another trade operative attending.

Incommunities Assistant Chief Executive, Jez Lester, who has overall responsibility for our repairs service said: “This new approach is focused on meeting the customers needs and getting repairs right first time without any delays. 

“The feedback we are receiving shows customers agree that this a big improvement on the way that we deal with repairs.”