estate and support services : cleaning and caretaking

The Cleaning and Caretaking Services

Cleaning and caretaking services are provided in some estate areas. Where such services are provided a service charge is made which covers the cost of providing that service. Click the links below

We provide a cleaning and caretaking service Monday to Thursday 8.00am to 4.30pm and Friday 8.00am to 4.00pm within multi-storey and low rise walk up blocks.

We do not provide a cleaning service on bank holidays, but those walk up blocks who are scheduled a weekly clean which will fall on a bank holiday will receive a scheduled clean within 3 working day’s prior/after the bank holiday to maintain our service standards.

We aim to: [top]

‘Provide a consistent safe, clean and tidy environment for customers who live either within Multi-storey accommodation, Low Rise walk up blocks. Presently we provide a service to over 196 sites and this service is provided by a mixture of mobile clean teams and on site staff.

Staff wear uniforms with our logo on them and are responsible for the general cleanliness of the estate. They have schedules of work to complete every day such as sweeping and mopping corridors, litter picking and dealing with bulk and domestic refuse.

Whilst we aim to maintain cleaning standards within communal areas to their best possible condition, we ask residents and visitors to support us in this aim and abide by their tenancy agreement which states:

‘You and everyone who lives with you must help make sure that any communal areas are kept clean, tidy and clear of any obstruction’

What are my responsibilities as a customer?       [top]

          • Ensure that all rubbish is disposed of down communal chutes or bin stores and not left on landings/pathways.
          • Dispose of litter responsibly
          • Treat communal areas with respect and report anti-social behaviour
          • Not smoke in communal areas

If you intend to dispose of bulky items please contact the Council on 01274 431000 or speak to on site cleaning and caretaking staff.

What does the Estate Services Cleaning and Caretaking Service provide [top]

The range of cleaning and caretaking tasks which should be undertaken at each site are detailed within the cleaning activity schedule which are displayed within the foyer/entrance hall of the block, we also clearly define our services within our customer service standard.
Cleaning and Caretaking Service Standards document

Cleaning and caretaking services within multi-storey blocks (over 6 floors)      [top]

If you live in a block of high rise flats of six floors or more we will:

          • Sweep and mop the ground floor entrances, lifts and chute rooms every working day.
          •Sweep and mop stairs and landings, and wipe down handrails every week.
          •Remove litter from entrances, stairwells and lifts every working day.
          •Wipe down doors in communal areas and paint work to remove grime and dirt weekly.
          •Remove racist or abusive graffiti/fly posting within one working day; and remove other graffiti/fly posting within
              5 working days of being identified
          •Remove bodily waste and drug litter within 1 working hour of being identified
          •Pick up litter to outside areas of the block daily including play areas
          •Remove bulk refuse from bin stores within 1 working day of being identified or liaise with Bradford Council to remove.
          •Sweep clothes drying areas monthly between April to October

Cleaning schedule for where you live

Cleaning and caretaking services within low rise walk up blocks (6 floors or less)       [top]

          • Sweep and mop communal areas and sweep out bin stores weekly
          • Wipe down communal doors and clean glass weekly
          • Wipe down handrails weekly
          • Pick up litter from outside areas once a week
          • Remove bulk refuse from bin stores within 1 working day of being identified or liaise with Bradford Council to remove.
          • Remove bodily waste and drug litter within 1 working hour of being identified.
          • Remove racist or abusive graffiti/fly posting within one working day; and remove other graffiti/fly posting within
                 5 working days of being identified.

Cleaning schedule for where you live

Activity schedules [top]

To obtain an activity schedule for your block or sheltered housing scheme please contact your neighbourhood office.

Or contact Estate Services:

         Estate and Support Services
         Ravenscliffe Avenue
         Bradford
         BD10 0JJ
         phone: 0845 112 4000

Or you can print your cleaning schedule from this link: Cleaning schedule for where you live

Emergency out of hours cleaning [top]

Outside of operational hours, customers can report cleaning issues, which pose a potential risk to the health & safety of residents and visitors, to our emergency Repairs Hotline 01274 257 003

If customers live within a neighbourhood supported by a CCTV concierge service, they can report emergency cleaning issues via their intercoms or telephone:

Buchan Towers CCTV Lodge
Porters Lodge
Radwell Drive
Bradford BD5 0QS
telephone 01274 737076

Brunswick House CCTV Lodge
Crosley wood Road
Bingley BD16 4QG
telephone 01274 510861

Delph House CCTV Lodge
Parkwood Rise
Keighley BD21 4RG

Ogden House CCTV Lodge
Danecourt Road
Holmewood
Bradford BD40DF
telephone 01274 653345

York House CCTV Lodge
Idlethorpe Way
Bradford BD10 9ES
telephone 01274 619941

Cleaning and Caretaking Service Standard Inspections [top]

To ensure that we are meeting our obligations within the cleaning and caretaking service standard we will monitor our sites on a monthly basis displaying our findings within the notice boards displayed in the foyer/entrance ways of our blocks.

If a specific site fails to meet our service standard the supervisor will highlight the cleaning elements that need more attention and endeavour to put steps in place to address any key concerns where possible.

estate and support services : cleaning and caretaking

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