Anti-Social Behaviour

Everyone should feel comfortable and secure in their home. However, sadly there are incidents and behaviours which can cause worry and make people feel unsettled. As an Incommunities’ tenant, you are responsible for your own behaviour, as well as that of anyone living in or visiting your home.

If you feel safe to do so, we expect you to speak with your neighbour before reporting low level incidents of anti-social behaviour (ASB) to us, such as noise, as they may not realise the effect they are having on others. Because ASB is often about recurring incidents, it is helpful to take notes each time they happen.

The UK government has published a guide on support available for social housing tenants experiencing anti-social behaviour.

To report anti-social behaviour, call us on 0330 175 9540 or use the Report ASB form below.

If you're reporting an emergency, call the police on 999. If it's not an emergency but you'd still like to report it to the police, call 101.

What is anti-social behaviour?

Communal nuisance Communal nuisance – This includes disturbances by groups, ball games causing damage, etc. Children playing and ball games in public spaces are not considered anti-social behaviour, unless accompanied by damage, noise, or harassment concerns. 


Criminal behaviour Criminal behaviour – such as arson, theft, burglary, acts of violence or sexual offences. We do not tolerate criminal behaviour taking place in our homes and work cooperatively with the police and other agencies.


Cuckooing Cuckooing – Cuckooing is when a drug dealer or a gang takes over an address for criminal purposes, usually as a place to supply, store, or produce drugs. Gangs will often exploit a vulnerable person and use their property for criminal activity to try and avoid police detection.


Domestic abuse Domestic abuse  Information on support available from us, local, and national agencies on domestic abuse is available on our dedicated domestic abuse page.


Drug related incidents Drug related incidents – such as dealing, possession with intent, cultivation and persistent drug fuelled behaviour. Please also report drug related concerns to the police. 


Metre bypass (electricity theft) Electricity theft (meter bypass)  – Electricity theft is a criminal offence and can be dangerous. If you believe a neighbour is bypassing an electricity metre, please report this to us.


Harassment Harassment – including verbal abuse, immediate threats, stalking, harassment to staff, serious intimidation.


Hate crime Hate crime – Hate crime is criminal behaviour motivated by hostility to the victim’s age, gender, disability, race, religion, sexual orientation, transgender identity or sub culture. It also includes ‘mate crime' – when often vulnerable people are targeted, harassed, and taken advantage of by someone pretending to be their friend. 


Noise Noise nuisance – such as continual loud television or music, persistent animal noise. The free Noise App is an easy way to record and report noise incidents to us. The app is available for iOS and Android phones and tablets and we can use these recordings as evidence.


Vandalism Vandalism – including property or vehicle damage and graffiti. Please report vandalism of Incommunities properties to us. Damage to public buildings, benches, bins, etc. can be reported to your local authority.

If the graffiti is offensive, or you see it is happening now, please contact the police.


What isn’t anti-social behaviour?

Behaviour which wouldn’t necessarily be considered as ASB includes:

  • Parking issues on a public highway – If parking issues are on a public road and cannot be resolved after speaking with your neighbour, please report to your local authority.
  • One-off parties (unless serious in nature)
  • Dogs barking – for short periods. If you have serious concerns about animal welfare, please contact the RSPCA.
  •  Children playing
  • Lifestyle/personal disputes

There are also some environmental concerns that, whilst we wouldn’t class these as ASB, you’d like to let us know about. You can report unkept gardens, fly tipping, and hoarding to our customer services team on 0330 175 9540 or

You can report anti-social behaviour to us by:  

  • Using the online form below
  • Calling our contact centre on 0330 175 9540