Our performance - Incommunities

Incommunities is committed to and continually seeks to improve the services it delivers to our tenants and the wider communities 

Performance management is an integral part of how we deliver our services, it includes how we measure, monitor and improve our services we deliver to you. Some of the ways we do this are by:

  • having an effective governance (performance is scrutinised through our Boards and Committees)
  • understanding demand and focusing on meeting the needs of our tenants and other customers as well as ensuring we make a profit for purpose 
  • we deliver recommendations made by the Regulators, Audit Commission and the Community Trust Panel
  • we ask for your feedback 
  • giving our staff the right tools and support they need to carry out the best possible service


How are we doing?

To find out how we are performing please view our performance figures below:

April - December 2021

Performance dashboard April 20 - March 21

Performance April 20 - March 2021 

Performance April-Dec 2020 

Performance April-Sept 2020

Performance April - March 2020 

Performance April - Decemer 2019 

Performance April - September 2019

Performance April - June 2019

Performance April 2018 - March 2019

Performance April - December 2018

Performance April - September 2018

Performance April - June 2018

Performance April 2017 - March 2018


Want to know more?

Our Pledge to you

Our pledges outline what you can expect when you become one of our tenants, the services you can expect during your tenancy and what happens if you leave us.

Our pledges to our customers

Performance against the pledges is monitored by the Community Trust Panel our current performance against these is shown below:-

Pledges 20 - 21  

Pledges 19-20

Pledges 18-19

Pledges 17-18

Pledges March 17 

If you are interested in being involved in our Community Trust Panel as a resident or independent member or for more information please visit http://www.incommunities.co.uk/get-involved