Our Values

The way we work and deliver our services is driven by our core values:

• Customer commitment – Customers are at the heart of all we do
• Proud – We are proud of ourselves, our homes, our communities, and all we do
• Working together – We succeed together
• Straight forward – We do what we say we will
• Inclusive – We value difference

We have also outlined the leadership values we expect, and how these align with our core values.

• We listen to our customers and act with empathy
• We put ourselves in our customers shoes as part of how we make decisions
• We solve problems and offer solutions aiming to get it right first time
• We have a customer service ethos on how we work with all internal and external customers

• We take ownership of what we do and always ask how we can do better
• We insist on the highest standards
• We deliver an exceptional service
• We feel empowered to make decisions to challenge what is possible

• We help our customers best when we work with them
• We trust, understand and respect each other and our customers on a human level
• We seek the views of others and question our own assumptions
• We work together to improve the whole experience, not just our bit

• We are honest and transparent
• We feel safe to challenge because that’s how we improve
• We own what we do and don’t pass the buck
• We keep it simple

• We strive for equity and want to support people
• We listen and are fair
• We challenge ourselves so that we see things through a different lens
• We have a zero-tolerance approach to any form of discrimination