Our values
The way we work and deliver our services is driven by our core values:
- Customer commitment – Customers are at the heart of all we do
- Proud – We are proud of ourselves, our homes, our communities, and all we do
- Working together – We succeed together
- Straight forward – We do what we say we will
- Inclusive – We value difference
We have also outlined the leadership values we expect, and how these align with our core values.
- We listen to our customers and act with empathy
- We put ourselves in our customers shoes as part of how we make decisions
- We solve problems and offer solutions aiming to get it right first time
- We have a customer service ethos on how we work with all internal and external customers
- We take ownership of what we do and always ask how we can do better
- We insist on the highest standards
- We deliver an exceptional service
- We feel empowered to make decisions to challenge what is possible
- We help our customers best when we work with them
- We trust, understand and respect each other and our customers on a human level
- We seek the views of others and question our own assumptions
- We work together to improve the whole experience, not just our bit
- We are honest and transparent
- We feel safe to challenge because that’s how we improve
- We own what we do and don’t pass the buck
- We keep it simple
- We strive for equity and want to support people
- We listen and are fair
- We challenge ourselves so that we see things through a different lens
- We have a zero-tolerance approach to any form of discrimination