Our values

The way we work and deliver our services is driven by our core values:

  • Customer commitment – Customers are at the heart of all we do
  • Proud  We are proud of ourselves, our homes, our communities, and all we do
  • Working together – We succeed together
  • Straight forward  We do what we say we will
  • Inclusive – We value difference

We have also outlined the leadership values we expect, and how these align with our core values.

Customer commitment

  • We listen to our customers and act with empathy
  • We put ourselves in our customers shoes as part of how we make decisions
  • We solve problems and offer solutions aiming to get it right first time
  • We have a customer service ethos on how we work with all internal and external customers


  • We take ownership of what we do and always ask how we can do better
  • We insist on the highest standards
  • We deliver an exceptional service
  • We feel empowered to make decisions to challenge what is possible

Working together

  • We help our customers best when we work with them
  • We trust, understand and respect each other and our customers on a human level
  • We seek the views of others and question our own assumptions
  • We work together to improve the whole experience, not just our bit


  • We are honest and transparent
  • We feel safe to challenge because that’s how we improve
  • We own what we do and don’t pass the buck
  • We keep it simple


  • We strive for equity and want to support people
  • We listen and are fair
  • We challenge ourselves so that we see things through a different lens
  • We have a zero-tolerance approach to any form of discrimination