How to pay your rent and make other payments

If you are concerned about your finances or paying your rent, get in touch with us at 0330 175 9540 or email

Our Money Matters team is here to help access welfare benefits, debt management, budgeting, and more.

Direct Debit

Paying by Direct Debit is the easiest way of ensuring your rent is paid on time. The money goes in straight away and there is no danger you will forget to pay. Payments can be made weekly, fortnightly, four weekly or monthly on a day that suits you. It’s easy to set up – just call the Income Team on tel: 0330 175 9540.

Pay online

Making payments online is quick and simple. To make online payments using the button below, you will need your tenancy reference number which can be found on your rent statement or tenancy agreement. As well as rent, you can pay leasehold charges and sales invoices online.

Pay your rent online

By phone

You can pay your rent and make other payments 24 hours a day, 7 days a week over the phone. Please have your debit/credit card and payment reference number to hand.

Call 0330 175 9540 to pay using our automated payment line. You can also ring this number and speak to an advisor to make a payment. Our customer services team are available between 07:30am and 8pm.


You can pay your rent over the phone directly from your bank account, if your bank offers a telebanking service. You will need to provide your bank with your tenancy reference number from your rent payment card and Incommunities' bank details which are: 

Barclays Bank PLC
Account Number: 80498890
Sort Code: 20-12-12

In person

You can pay your rent at any Post Office or Payzone outlet anywhere in the country but be sure to take your rent payment card with you. This service is free of charge.

If you live in Kirklees, Leeds, Rotherham, Wakefield or Sheffield and use an Allpay rent payment swipe card, you can use this card at any Post Office or shop offering the PayPoint facility. You can also make payments online at Allpay or using the Allpay app.

Standing Order

A standing order is similar to a Direct Debit, but is set up by yourself via your bank. You can download and fill in a standing order form here for you to take to your bank. 

You will need to know your tenancy reference number, the amount and frequency of payments you wish to make, as well as Incommunities' bank details:

Barclays Bank PLC
Account Number: 80498890
Sort Code: 20-12-12

Remember, if you are not paying rent weekly you need to make arrangements to pay upfront.

Don't forget to tell us if you have set up a standing order.You can email to let us know how much you will be paying and how often.

Bank transfer/direct payment

You can arrange a direct payment through your bank. You will need your tenancy reference number and Incommunities' bank details: 

Barclays Bank PLC
Account Number 80498890
Sort Code 20-12-12

Rent payment calendar

You can download a useful rent payment calendar to check when your rent is due - Incommunities Rent Payment Calendar 2023-2024

Some customers have four weeks each year when rent is not due if your account is not in debt. Please check your tenancy agreement to confirm if this calendar applies to you. If it does not or your account is not clear you must continue to pay your rent.

If you are having difficulty paying your rent please contact the Income Team on 0330 175 9540

Coronavirus - Paying your rent - Frequently asked questions