Leasehold services

The Homeownership team is here to support you as a leaseholder. Whether you're a current leaseholder or considering purchasing a property, we provide expert guidance and services to make managing your home simple and stress-free.

1


Money and Charges

  • Payment Options - We offer easy ways to pay and send helpful reminders to keep you on track.

  • Payment Plans - If you're unsure about your responsibilities or need extra support, we can guide you through budgeting and set up payment plans that work for you.

  • Payment Appeals - If you think we've got something wrong, let us know and we'll investigate promptly.
Number 2


Sales

  • Selling Your Home - If you're thinking of selling your leasehold property, we'll guide you through every step to make the process smooth and stress-free.

  • Transferring Ownership - If you choose to assign your home or pass it on as part of inheritance, we'll provide clear advice and support.

  • Support for Buyers - We also provide information for prospective buyers, so they understand their lease and obligations before purchasing.
Number 3


Changes to your lease  

  • Admin Updates - Need to update your name, contact details, or household information? We'll make it easy for you.

  • Lease Extensions - We can help you extend your lease to secure your home for the future.

  • Lease Variations - In some cases, you may ask us to consider making changes to your lease, and we'll guide you through the process.

  • Remortgaging - If you're remortgaging, we'll explain what's required and assist with the paperwork.

  • Permissions - Want to keep a pet, install CCTV, sublet your property, or make alterations? We'll manage your permission requests quickly and clearly.

  • Resolving a Breach - If we believe there's a breach of your lease terms, we'll contact you and investigate the situation. If there's a breach, we'll advise you on the next steps.
Number 4


Repair and Maintenance

  • Communal Repairs and Maintenance - We keep shared spaces safe and well-maintained by coordinating repairs and planned maintenance.

  • Insurance - Need information about your building insurance or help with building-related issues? We'll guide you through the process and assist with claims.
Number 5


Community Support

  • Anti-Social Behaviour (ASB) - We'll provide advice and take action to help resolve issues.

  • Fly-Tipping - Report fly-tipping and we'll arrange removal to keep your area clean.

  • Boundaries - Get guidance on shared spaces and boundary responsibilities.
Number 6


Customer Engagement

  • Feedback - Share your thoughts on our services so we can keep improving.

  • Consultations - Take part in discussions about major works, service changes, and community improvements.

  • Support - We're here to answer your questions and provide guidance whenever you need it.

  • Events - Join community activities and stay connected with your neighbours.