Repairs & Maintenance

We want your home to be safe, warm and a place that you're proud of. To do this, we have to work together to keep your home well-maintained - it's a partnership after all.

Do you need to report a repair? 

We've pulled together some more information about the repair service we provide to customers. Watch the video to find out more and have a look at the information further down the page.

Repair Responsibilities

There are some things that you'll need to fix at home and some things we will fix for you.  Before getting in touch with us to report a repair, have a look at the full list to check it is something that we will fix.  

Repair Responsibilities

Repair Timings

We've split repairs into 4 priorities so that we can fix the most urgent things first. The 4 priority groups are; emergency, urgent, routine and planned and when you report a repair to us, we'll let you know which type of repair it is. You'll find more information about the priorities and the timings on the next page.

When will my repair happen

You can report a repair:

Customer Experience

We sat down with one of our customers to hear about her recent repair experience. 

  1. Repair Responsibilities
  2. Repair Timings
  3. Looking after your home
  4. Chargeable Repairs
  5. Access to your home
  6. Pest Control
  7. Repairs Survey
  8. Electrical Testing
  9. Gas Servicing
  10. Be careful of disrepair claim companies