Repairs & Maintenance

We want your home to be safe, warm and a place that you’re proud of. To achieve this, we have to work together to keep your home well-maintained – we all have a responsibility to keep your home in tip-top condition. You are responsible for looking after the day-to-day maintenance of your home, including carrying out minor repairs and internal decoration.

As your landlord, it is our responsibility to cover the wear and tear and ensure your home is structurally sound, safe, weathertight and has hot water and heating.

You can report a repair:

PhoneBy telephone - 0330 175 9540
EmailBy email –
In person In-person with any Incommunities staff member

For customers with sensory impairments, we offer:  

  • Emails
  • Text Messages
  • online forms

For property access, Incommunities will fit ‘flashing alerts’ to existing door bells.

Visit our handytips page for easy-to-follow videos to help you with basic repairs in your home.