Repairs
Repairs & Maintenance
We want your home to be safe, warm and a place that you’re proud of. To do this, we have to work together to keep your home well-maintained - it’s a partnership after all.
Do you need to report a repair?
We've pulled together some more information about the repair service we provide to customers. Watch the video to find out more and have a look at the information further down the page.
Repair Responsibilities
There are some things that you’ll need to fix at home and some things we will fix for you. Before getting in touch with us to report a repair, have a look at the full list to check it is something that we will fix.
Repair Timings
We’ve split repairs into 3 groups so that we can fix the most urgent things first. The 3 repair groups are; emergency, routine and planned and when you report a repair to us, we’ll let you know which type of repair it is. You’ll find more information about the groups and the timings on the next page.
You can report a repair:
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By telephone - 0330 175 9540 |
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In-person with any Incommunities employee |
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By email – repairs.hotline@incommunities.co.uk |
Customer Experience
We sat down with one of our customers to hear about her recent repair experience.
