Our Vision

We are social housing landlord Incommunities and think our vision Improving Lives Incommunities says it all!

Our aim is to provide a wide range of good quality, warm and affordable homes and to deliver high quality services that meet local people’s needs. We invest in our homes to make them more energy efficient and cheaper to run for our residents, as well as creating opportunities for local people and the local economy through our employment schemes and activities. 

Our Values

The way we work and deliver our services is driven by our core values:

  • Customer commitment – Customers are at the heart of all we do
  • Proud  We are proud of ourselves, our homes, our communities, and all we do
  • Working together – We succeed together
  • Straight forward  We do what we say we will
  • Inclusive – We value difference

We have also outlined the leadership values we expect, and how these align with our core values.

Customer commitment

  • We listen to our customers and act with empathy
  • We put ourselves in our customers shoes as part of how we make decisions
  • We solve problems and offer solutions aiming to get it right first time
  • We have a customer service ethos on how we work with all internal and external customers


  • We take ownership of what we do and always ask how we can do better
  • We insist on the highest standards
  • We deliver an exceptional service
  • We feel empowered to make decisions to challenge what is possible

Working together

  • We help our customers best when we work with them
  • We trust, understand and respect each other and our customers on a human level
  • We seek the views of others and question our own assumptions
  • We work together to improve the whole experience, not just our bit


  • We are honest and transparent
  • We feel safe to challenge because that’s how we improve
  • We own what we do and don’t pass the buck
  • We keep it simple


  • We strive for equity and want to support people
  • We listen and are fair
  • We challenge ourselves so that we see things through a different lens
  • We have a zero-tolerance approach to any form of discrimination