Sustainability

What is sustainability?

Sustainability is a concept that touches on many different aspects of our daily lives. The three main strands of sustainability consist of social, economic and environmental aspects.

Social aspects would include creating neighbourhoods that thrive and where people want to live.

Economic aspects include fair wages and equal opportunities.

Environmental aspects include planting trees and heating homes with solar energy.

If all three aspects of life are sustainable, we can expect people, communities and the planet to remain healthy and productive for future generations.

Sustainability in action

Making homes more sustainable

Between March 2025 and April 2026, we invested £8.3 million to make our homes warmer, more energy efficient and better for the future. This investment supports our aim to cut carbon, lower energy use and help customers feel more comfortable at home. Many customers now use less energy to heat and power their homes. On average households can save £200 to £500 on energy each year.

232 ventilation upgrades

96 window & door improvements

25 cavity wall insulation improvement

74 loft insulation improvements

296 solar PV installations

27 external & internal wall insulations, bathroom renewals, room in roof improvements, smart heating & lighting controls

Abdullah’s story

Working with Equans and the West Yorkshire Combined Authority, we've helped make 27 older homes in Odsal warmer, more comfortable and cheaper to run. By taking the time to work closely with customers throughout the project, we adapted around individual needs and reduced disruption wherever possible.

Improvements included insulation, new windows and doors, better ventilation and smart heating controls, helping residents save around £900 a year on energy bills.

Customer Abdullah Khatib said his home now feels “much cosier” and praised the team for being understanding and supportive during Ramadan. The project shows how partnership working and listening to customers can make a real difference to people's homes and wellbeing.

Julie’s story

Listen to Julie's story about how the retrofit work at her home has improved her quality of life. Julie's home received new wall and loft insulation, and new windows and doors.

Julie hosted Mayor Tracy Brabin and Minister for Energy Consumers Miatta Fahnbulleh at her home, where the Mayor and Minister announced a significant £70 million investment to retrofit more than 5,000 social homes across West Yorkshire.

We're proud to have partnered with them on the retrofit work at Julie's home, and 3,000 more of our customer's homes will also benefit from this partnership.

How we can help to make a difference

Our Sustainability Team works with customers and colleagues to help you make savings in your household budget and take green choices where possible.

We look at three things which affect us all like