If you smell gas, call the National Grid for free on 0800 111 999

To ensure your home is safe and warm, we need to service your gas fire and boiler every year. These checks only take around an hour, could save you money, and are essential to keeping your home safe.

It's a legal requirement for us to complete these checks, which means if we're not able to carry out the servicing we will have to cap your gas supply for your safety.

After our engineers have completed the check, you will receive a  Landlord’s Gas Safety Record certificate which confirms the results of the check. We are also given a copy and we store it as part of our property records.

How do I know when my gas service is due? 

  • You will get a first letter telling you that your service is due soon with a suggested appointment date which will be 7 days before the due date.
  • Once you receive your gas servicing appointment, please make a note of this date and make sure you are at home.
  • Appointments are available between 8am to 5pm Monday to Thursday, and 8am to 2.30pm on Fridays.
  • If you've got an appointment that you can't make, please get in touch on 0330 175 9540 and we can change it for a time that suits you better.
  • Please be aware, we need to complete all gas safety checks before the 12 month anniversary of the last check comes around.

If we cannot access your home to complete the safety check, then we will have to start legal action to get a Court Order to gain entry, as failure to allow us to carry out this work is a breach of your tenancy agreement. Getting to this stage could have serious consequences for your tenancy, may incur legal fees, and in some cases you could be at risk of losing your home.