Keeping Safe & Warm
Your safety and security are our top priority, so we’ve put all the information and tips together in one place so that we can help you to stay safe and warm in your home.
Security tips
- Always lock your doors and windows when you’re going out
- If you’re going away for longer, ask a neighbour to keep an eye on your house
- Don’t leave valuables lying about where they can be seen
- If you live in a block of flats with a controlled entry system, make sure that the entry doors are always locked. Do not let anyone you don’t know into the building.
- Please make sure you use the window safety catches properly. This can help prevent break-ins and make your home a safer place for children. If you discover that any of the catches are not working properly then let us know and we’ll repair them.
- All of our staff and our contractors carry identification. If anyone calls at your home and doesn’t have proper identification, or you are not sure about them, do not let them in.
Gas
If you think you smell gas:
- Call National Grid on, 0800 111 999
- Don’t turn electric switches on or off
- Don’t smoke
- Don’t use naked flames
- Do turn off gas supply at the meter
- Do open doors and windows to get rid of the gas
Electricity
- Switch off appliances that are not in use
- Check cables and plugs regularly, never use damaged ones or run them under carpets or rugs
- Never touch switches with wet or damp hands Never coil cables or extension leads. Ensure cables are always fully extended
What to do if there is a fire
- Raise the alarm. Shout to alert everyone in the house
- If there is a fire you must get out, stay out, and call 999 immediately
- You can read more fire safety information.
