Leasehold rights and responsibilities

As a leaseholder, you have important rights that protect you and responsibilities that help keep your home and building safe, well-managed, and compliant. Understanding these will make it easier to manage your property and avoid unexpected issues.

Your rights and obligations are set out in your lease agreement and supported by housing legislation, including the Landlord and Tenant Act 1985, the Commonhold and Leasehold Reform Act 2002, and other relevant laws.

We're here to help you understand these legal requirements and what they mean for you.

Keep in mind that your lease is personal to you and forms your legal contract with us, so always check your own lease for the exact details.

 

	Money and Charges Your Rights: Know what you're paying for, with clear information about service charges, ground rent, and insurance. See a breakdown of charges and ask for copies of documents. Challenge charges that you believe are unreasonable through formal processes. Your Responsibilities Pay service charges, ground rent, and other costs on time as set out in your lease. Review your estimates and year-end statements and raise queries promptly.
	Consultation on big decisions Your Rights: To be consulted on major work costing more than £250 per property. To be consulted on long-term contracts (QLTAs) if they cost more than £100 per year. Have at least 30 days to give feedback during consultations. Your Responsibilities Respond to consultation notices within the time given. Share your views constructively so we can make the best decisions for your building.
	Access to Information Your Rights: You can ask for copies of key documents like insurance policies and service charge accounts. You should know how costs are shared between residents (apportionments) Your Responsibilities Keep contact details up to date for you and anyone living in your home, so you receive important notices and keep everyone safe To read your lease and ask if you're unsure about anything.
	Looking after your home Your Rights: To live in your home for the full term of your lease. To live in a safe environment To enjoy your property without interference, as long as you follow the lease Your Responsibilities Maintain your home and report repairs promptly. Cooperate with safety checks when needed.
	Keeping in line with your lease Your Rights: To make changes or sublet your home if your lease allows (and with permission where required). Your Responsibilities Follow rules in your lease about subletting, alterations, and communal areas. Avoid anti-social behaviour and respect your neighbours. Get permission for changes when your lease requires it.