Working for us

Why join Incommunities? 

We’re here to provide homes and communities where customers are proud to live and an organisation that colleagues are proud to work for. If you join us, you'll be making a real difference at an innovative and ambitious organisation that’s working hard to improve existing homes, deliver new homes, and to create safe and comfortable communities. 

We own and manage 22,500 homes across Yorkshire and alongside this we also:

  • Have an active Money Matters team supporting customers with financial support and guidance
  • Have a range of affordable housing options at 23 local locations for older residents
  • Provide antisocial behaviour and domestic abuse support
  • Have an employability team providing free support to job seekers in Bradford
  • Are part of the West Yorkshire Housing Partnership, working to deliver thousands of new homes

We know working with the right people is key to our success and employ people who are values driven, take responsibility and get things done. You’ll flourish here if you share our passion for delivering quality services alongside homes and communities which are great places to live, play, work and grow old in.

In April 2022 we launched our ambitious two year plan setting out our objectives and strategic priorities – join us to help achieve them!

Our values and behaviours 

The way we work and deliver our services is driven by our core values.
We have also outlined the leadership values we expect, and how these align with our values.

Customer commitment, at the heart of all we do

  • We listen to our customers and act with empathy
  • We put ourselves in our customers shoes as part of how we make decisions
  • We solve problems and offer solutions aiming to get it right first time
  • We have a customer service ethos on how we work with all internal and external customers

Proud, of ourselves, our homes, our communities and all we do

  • We take ownership of what we do and always ask how we can do better
  • We insist on the highest standards
  • We deliver an exceptional service
  • We feel empowered to make decisions to challenge what is possible

Working together, we succeed together

  • We help our customers best when we work with them
  • We trust, understand and respect each other and our customers on a human level
  • We seek the views of others and question our own assumptions
  • We work together to improve the whole experience, not just our bit

Straightforward, we do what we say we will ​​​​​​

  • We are honest and transparent
  • We feel safe to challenge because that’s how we improve
  • We own what we do and don’t pass the buck
  • We keep it simple

Inclusive, we value difference

  • We strive for equity and want to support people
  • We listen and are fair
  • We challenge ourselves so that we see things through a different lens
  • We have a zero-tolerance approach to any form of discrimination