Service Charge Improvement Survey

We told you last year that we had a company carrying out a review of the services that we provide, which customers pay for through service charges.
 
The specialist surveying company McDowalls have now completed their survey of 2004 blocks and estates. Lots of information and data has been gathered and our teams are now working their way through this.
 
Whilst the survey has been ongoing, we’ve also been working on a new IT system where all our service charge data will be stored.
 
The information and data gathered through the survey, and the new IT system will give us the knowledge and tools to make our service charges as clear as possible for our customers.
 
We’ll keep you updated with the progress of this work.
 
There is another survey which is still ongoing at the minute, which is the Rapleys building condition survey. This survey is for a different purpose and involves Rapleys visiting customer’s homes. If Rapleys are due to visit your home, you will receive a letter in the post. You can also find more information about the Rapleys survey on our Building Condition Survey page