Chargeable Repairs
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Chargeable Repairs
We want your home to be safe, secure and comfortable. Most repairs are free. But sometimes, you may need to pay.
Here we'll explain when you might be charged, and what support is available.
What we fix for free
We will usually fix things for free when:
This is called fair wear and tear. You will not be charged for these repairs.
When you may need to pay
You may be charged if damage happens because of:
Examples include:
- Broken doors or windows
- Blocked drains caused by wipes or cooking fat
- Lost keys that mean locks need replacing
- Damage from not reporting a small problem early
- If you leave items behind when you move out, we may charge to remove them.
If you want to fix something yourself
You can choose to fix some things yourself. We will:
For safety reasons, you cannot do work involving:
- Gas
- Electricity
- Major plumbing
- Structural repairs
How charges work
If a repair is chargeable, we will tell you:
We offer:
- Payment plans
- Affordable options based on your situation
- We will talk to you first.
If you don't agree with a charge
You have the right to ask for a review.
We will:
- Listen to your reasons
- Check the facts
- Explain our decision clearly
- Support is available if you need help.
If you're unsure, please talk to us. We're here to help you look after your home.
We have a 'Chargeable Repairs' policy, which explains all of this in more detail. You can read it on our policy documents section, or you can request a paper copy by calling 0330 175 9540 or emailing enquiry@incommunities.co.uk.
