Access to your home
Why we sometimes need access to your home
As your landlord we have a responsibility to keep you and your home safe. One of the ways that we do this is by coming into your home to do important safety checks, maintenance work, repairs, surveys, and wellbeing checks. These visits help keep your home in good condition and prevent problems later.
Why giving us access matters
We want you to feel safe, comfortable and supported in your home. To do that, we sometimes need to visit. If we can't get in when we need to, it can lead to:
Risks to your health and safety
Damage to your home or your neighbour's home
Delays to repairs
Extra costs and more disruption later
What we ask from you
Please let us into your home for repairs, checks and inspections.
Tell us as soon as you can if you need to change an appointment.
Share any worries you have about a visit so we can help.
Let us know if anything changes that may affect access.
What you can expect from us
We'll agree the date and time with you where possible.
We'll explain why we're visiting and what will happen.
We'll show our ID and treat you and your home with respect.
Our contractors must meet the same standards.
We'll listen, support you and make reasonable adjustments if needed
If access is difficult for you
We understand that life happens. You may be unwell, caring for someone, feeling anxious, or unsure about the visit. We can support you with:
Flexible appointments
Clear information about what to expect
A support worker or family member can be with you
Adjustments like wearing masks or giving extra time
Your wellbeing comes first.
If we still can't get in
We'll always try to contact you first.
We may:
Call you
Leave a calling card
Rearrange the appointment
Send reminders with plenty of notice
If we still can't gain access and we're worried about safety or serious damage, we may have to take further steps. This could include a formal letter or legal advice, but this is always a last resort.
In an emergency, such as fire, flooding or a gas leak, we may need to enter your home straight away to keep everyone safe.
We're here to help
If you have questions, worries or want to update your details, please get in touch. Working together helps us keep your home safe, secure and comfortable.
Access to your home policy
We have an 'Access to Your Home' policy, which explains all of this in more detail. You can read it on our policy documents section, or you can request a paper copy by calling 0330 175 9540 or emailing enquiry@incommunities.co.uk
