Our Performance
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Our Performance
We proactively publish as much information as possible for our customers and other key stakeholders to help you understand how we’re doing.
We’re regulated by the Regulator of Social Housing (RSH) and are required to publish certain information so that they can see how we’re performing, and it also helps us to drive improvements and make sure we’re delivering the best customer experience and services.
Our inspection outcomes...
In spring 2026 we had our inspection from the Regulator of Social Housing. Here are the results:
Our governance grade reflects strong leadership, responsible decision-making, and effective risk management. We focus on what matters most to you: safe homes, great services, and clear accountability.
Our financial viability grade reflects our continued investment in existing homes and our plans to build new ones.
Our consumer grading shows strong performance across all standards. This includes keeping people safe, listening to customers, and delivering effective services.
