Our Performance
Our Performance
We proactively publish as much information as possible for our customers and other key stakeholders to help you understand how we’re doing.
We’re regulated by the Regulator of Social Housing (RSH) and are required to publish certain information so that they can see how we’re performing, and it also helps us to drive improvements and make sure we’re delivering the best customer experience and services.
Our inspection outcomes…
In spring 2026 we had our inspection from the Regulator of Social Housing. Here are the results:
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Our governance grade reflects strong leadership, responsible decision-making, and effective risk management, all while keeping a focus on what matters most to our customers: safe homes, great services, and clear accountability. |
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Our financial viability grade reflects our decisions to continue investing in and improving existing homes, as well as to build new ones. |
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The consumer grading shows strong performance in all areas of the consumer standards, including keeping people safe, how we listen to and involve our customers and how we deliver effective services. |
