Complaints Performance

We want to be really clear and open with you about how we handle the complaints that we receive. In our reporting you can see how many complaints we have received, how we have dealt with those complaints, and the learnings that we have taken from them.

You can find our annual complaints and service improvement report below for the year 2025-26, and a summary here complaints how we measure up

Complaints performance and service improvement reporting 

2026-2027 Performance