Complaints performance

We want to be really clear and open with you about how we handle the complaints that we receive. In our reporting you can see how many complaints we have received, how we have dealt with those complaints, and the learnings that we have taken from them. 

You can find our annual complaints and service improvement report below for the year 2023-24, an easy read version of this is coming soon. 

Complaints performance and service improvement reporting 

Complaints performance & service improvement report  Governing body response to report


Our quarterly complaints performance.  

Complaints Performance June 2023  April 2023 - December 2023

Historic quarterly complaints performance

April 2022 - March 2023

June 2022   Complaints Performance Sept 2022   Complaints Performance Dec 2022   Complaints Performance March 2023   

April 2021 - March 2022

Complaints Performance June 2021   Complaints Performance Sept 2021   Complaints Performance Dec 2021   Complaints Performance March 2022