Estate Inspection

What is an estate inspection?

You have told us how important local engagement is, you want to see local solutions to local problems that are affecting your neighbourhood. 

We have listened to your feedback and estate Inspections are a great example of local engagement in action. 

We want all our residents to live in well-managed and well-maintained housing, in an environment that is attractive, safe, and secure where everyone can live free from nuisance, intimidation and harassment. 

One way that we can achieve this is by our Neighbourhood Housing Officers routinely checking the quality of the estates we are responsible for; this is called an estate inspection.  

Get involved  

We want to involve you in these inspections. You bring a crucial, and different, perspective than our teams. We support residents who want to get involved on what to look out for and then can take part in helping us to maintain and improve our estates. If you would like to be involved in future estate inspections, then please contact us at  

Incommunities Customers  Incommunities Customers

Before we start an estate inspection 

We’ll make sure residents are told about the date and the time well in advance so they can take part, please look out on our website for future estate inspections or on your local community noticeboard, if you have one. 

We will always try and give you at least two weeks’ notice of an estate inspection date. We also invite local partners to attend with us.  

What information is collected during the inspection? 

When we doing an inspections, we monitor the condition of the estate and we are looking out for the following:  

  • outstanding repairs to communal areas 
  • poorly maintained gardens and boundaries 
  • abandoned vehicles on communal land 
  • unauthorised parking 
  • poor performance of grounds maintenance contractors 
  • vandalism and graffiti 
  • work required to trees on communal land 
  • the condition of the garage areas, allotments and play areas 
  • the condition of lighting on estates 
  • the existence of pest infestations on communal land; and 
  • the cleanliness and condition of bin stores and refuse collection points. 

Incommunities Customers  Incommunities Customers

What do you do with the information that you collect? 

We collect the same information for all our estates, this means we can easily compare results and understand what we are doing well, and where we need to do better.  

We also make sure our residents are aware of, and accept, their responsibilities. Such as, the upkeep of their home and their part in keeping the local area in good condition. 

Residents are given the opportunity to influence and participate in decision making relating to estate management. As keeping our estates in good condition creates environments where people choose to live: 

If we do need to make improvements, we agree actions with residents who have taken part and a time when a re-inspection should take place. The inspections are recorded electronically.  

Estate inspection gradings 

We grade each estate inspection into one of three categories as described below: 

  • Green - The majority of the checks were good, and no poor standards were found during the inspection. 
  • Amber - The majority of the items checked were fair, and no poor standards were found during the inspection. 
  • Red - One or more items checked was poor. 

The ratings for each estate inspection are summarised in the checklist below: 

Estate Check

Estate Check

Estate Check 





Litter and internal communal areas 

No litter or few items of litter for example sweet, crisp wrappers. Internal communal areas (for example, floors and walls) tidy and clean. 

Some litter or dirt in external and or internal communal areas. 

Significant litter across the site or scheme. Significantly unclean communal area or Health and Safety issues found. For example, damaged handrails or broken glass. 


Individual properties 

Individual gardens free of rubbish, well maintained. 

Minor issues with gardens for example, untidy lawn, toys, fencing intact but broken slats. 

Significantly untidy garden for example, large amount of rubbish, hazardous items in garden. 


Communal areas 

Grass, shrubs, trees maintained and grass cut. 

Grass and shrubs not fully maintained for example, unsightly appearance. 

Grass, shrubs not maintained and causing obstruction. 



Good external appearance for example, windows or doors clean roof in good order. 

Tired appearance, windows dirty, unsightly paint work, minor stains to walls, damaged meter cupboard doors. 

Significant issues requiring repair for example, damaged window frame, glass panels, guttering or roof. 


Bulky rubbish and provision of bins 

No bulky rubbish. Bins stored in accessible and tidy way. Bin store in good condition. 

Bulky rubbish in designated area. Appropriate number of bins provided but untidy appearance. Bin store is untidy or unclean. 

Dumped bulky rubbish on scheme or communal area in non-designated area and or appears to have been left for some time. Inadequate number of bins provided or overflowing. Bin store not environmentally safe. 



No abandoned or untaxed vehicles. No cars parked on verges or on pavements, and no disruption caused. 

Isolated incidents of cars parked on verges and or causing unsightly appearance. 

Abandoned or un-roadworthy vehicle. Cars irresponsibly parked on verges causing damage or obstruction. Evidence of property used for purpose of repairing vehicles. 

Look and Feel 

Evidence of vandalism or antisocial behaviour (ASB) 

No graffiti. No animal related nuisance. No evidence of ASB. 

Isolated incidents of minor graffiti or efforts have been made to remove graffiti. Individual occurrence of pet fouling and noise. Minor incident of ASB for example, youths gathered. 

Offensive or large-scale graffiti. Significant incidents of animal related nuisance for example, considerable noise, number of pet fouling incidents. Significant ASB issues for example, aggressive behaviour, loud music, ball games played in prohibitive areas. 


Pathways, stairwells and signage 

Pathways and stairwells in good condition, free from obstruction, well-lit and handrails in good working order, lighting working. Signage in good and clean condition. 

Minor damage to pathway and stairwells, communal walls and fencing, and handrails (not posing Health and Safety risk). Signage has untidy appearance or is partially damaged. 

Broken slabs and stones; broken glass; manhole covers insecure or missing; drain covers not in place; potholes; moss; ramp surfaces damaged or soiled; faulty night lighting, handrails, fencing or walls. Obstruction (for example, storage of prams or bicycles.