How you can get involved
Your voice, your choice
As an Incommunities customer, we want to hear from you.
Whether you rent a home from us, are a leaseholder or have a shared ownership home, we want to hear from you.
If you only have time to give us feedback on one survey, if you want to pop along to one in-person session, or if you would like to be a regularly involved customer, we want to hear from you.
How to share your feedback
- Let us know what you think of our service night or day, at a time that suits you using our online engagement website Your Voice.
- Come along to one of our in-person feedback session, we'll cover the cost of transport, it could only be an hour out of your day.
- Join our online feedback sessions from the comfort of your own home
Get involved
Online: Complete the following form to get involved
Email: getinvolved@incommunities.co.uk
Call: 0330 175 9540
What we do with your feedback
Your feedback helps us improve. It helps us understand
- Where we can make changes to our services,
- if there's extra training that we could provide to colleagues and how we can make that training as customer-focused as possible.
- how we can develop and adapt our communications so they're more suited to your diverse needs.
Your feedback is how we make everything we do suitable and focused on customers.
You can find out more about how we use your feedback - You said, we listened.
Frequently asked questions
What is the aim?
- We want to offer you flexible ways to get involved with us.
- We want to gather thoughts from as many different customers as possible using lots of different ways of communicating.
- We want to work in partnership with you to create and design services and information that are useful and meaningful for all customers.
- You can tell us what you expect from us, and we can set expectations and standards that are influenced by your feedback.
- We’ll let you know that your voice is being heard and tell you how it’s helping us to improve.
Who takes part in the Customer Voice Initiative?
As customers, you are at the heart of Incommunities, we want to hear from you, we want to work with you to make continuous and meaningful improvements to our services.
Every voice is important.
Whether you’re a new or longstanding customer, living is sheltered accommodation or any other type of home. Everyone is welcome to share their thoughts and get involved.
How will it work?
We want to hear from you about suggestions for improvements to our services, issues that affect you and you and your community.
You can be involved with us little or as often as you like.
It can be structured or informal.
How will we communicate?
Face-to-face, over the phone, via text message, email, online surveys, and virtual meetings – however you like.
Some people have very little time available, and they may only have one point that they want to raise with Incommunities. That’s fine.
You may want to give us slightly more regular feedback, but only related to one specific area of our service. That’s fine too.
Or you could give us regular feedback about lots of areas of our service.
You may want to get really involved, engaging with us about our services in a regular, structured way. There may also be a chance to share your experiences and knowledge with our Customer Experience Committee.
What do customers get out of the involvement?
The opportunity to be involved with improving your home and community.
- The chance to use your skills, knowledge and experience to make a difference in your community.
- Take advantage of training to build your skills and knowledge.
- Give your feedback on the quality of our services and homes, compare our performance with others and hold us to account.
- Chance to review insights and reports so you can judge Incommunities’ performance on landlord services and issues that affect them and the wider community.
Your voice will be heard, and we will tell you what changes we have made as a result of your involvement.
