
We want you to be happy in your new home. We will make every effort to meet these standards.
Our promise is your new home will be clean, safe, secure, free from hazards and in good repair. Your new home will have:
Some external work may be completed after you have moved into your new home.
We hope you enjoy living in your new home. Please help us maintain it and report any repairs promptly, while also giving us access as needed. This will make sure that your home stays safe and secure.
If you would like to make changes to your home, you must make sure you get written permission from your Neighbourhood Housing Officer, before starting the work.
A customer survey will be sent to you within the first few months of you moving in to get your feedback to understand your satisfaction with your new home.
You can find out more on what is expected of you in ‘your obligations’ section within your tenancy agreement.