1. My Home & Tenancy

    1. My Rent
      1. Pay My Rent
      2. Rent FAQ
      3. Struggling to pay my rent
      4. Rent non-charge weeks
    2. My Service Charge
      1. Leaseholder charges
      2. Service Charge Improvement Survey
      3. Service Charge FAQ
    3. Repairs
      1. Repair Responsibilities
      2. Repair Timings
      3. Looking after your home
      4. Repairs Survey
    4. Keeping Safe & Warm
      1. Your guide to asbestos in homes
      2. Condensation, damp & mould
      3. Fire Safety
      4. Winter Tips and Advice
    5. My Tenancy
      1. Welcome to your new home
      2. Managing your home
      3. How do I make changes to my tenancy?
      4. Your tenancy agreement
    6. Estate Services
      1. Fly Tipping
      2. Reporting a damaged tree
      3. Estate Inspection
    7. Policy Documents
      1. Keeping you and your home safe
      2. Allocating homes, rent and service charges
      3. Maintaining and repairing your home
      4. Complaints and compensation

  2. Support

    1. Money Matters
      1. Bills & utilities support
      2. Managing money
      3. Food banks, furniture and clothing
      4. Mental health and wellbeing
    2. Anti-social behaviour (ASB)
      1. What is anti-social behaviour?
      2. Anti-social behaviour support
      3. Report anti-social behaviour
    3. Safeguarding and abuse
      1. What is safeguarding?
      2. What is abuse?
      3. How to get help
      4. Organisations that provide support
    4. Working in partnership

  3. My Community

    1. Customer Voice
      1. How you can get involved
      2. You said we listened
      3. Your Voice
      4. High rise building safety – how we plan to involve you
    2. Complaints and Feedback
      1. Make a complaint comment or compliment
    3. Community Hubs
      1. Allerton Community Hub
      2. Bradford Central Community Hub
      3. Holme Wood Community Hub
      4. Keighley Community Hub
      5. Kirklees Community Hub
    4. Days of action
    5. Community Engagement
    6. Funding In-Communities
    7. Customer Magazine
    8. The Big Customer Check-in
    9. The Big Conversation
    10. Bradford City of Culture 2025
      1. Bradford 2025 - Impacting Communities Micro Grant
    11. Sustainability
    12. Your Neighbourhood Housing Officer

  4. Find a Home

    1. Homes for Rent
      1. Rent a Home from Us
      2. Available Properties
      3. Retirement Living
      4. Swapping your home
      5. Eleanor Moorhouse Trust Homes
    2. Homes to Buy
      1. What is Shared Ownership?
      2. Shared ownership homes for sale
      3. Rent to Buy
      4. Right to Buy / Acquire
      5. Our Developments
    3. Land for Sale

  5. About Us

    1. Our Strategy
    2. Our Vision and Values
    3. Equity, Diversity and Inclusion (EDI)
      1. Gender and Ethnicity Pay Gap Report
    4. Our Leadership
      1. Our Board and Committees
    5. Our Performance
      1. Tenant Satisfaction Measures (TSMs)
      2. Complaints Performance
      3. How we're performing
    6. Investor Relations
      1. Annual Report and Financial Statements
      2. Investor Updates
    7. Working for Us
      1. Apprenticeships
        1. About our apprenticeships
        2. Apply for an apprenticeship
        3. Meet our Apprentices
        4. Case study - Jai Kay
        5. Case study - Harry Singleton
        6. Case study - Emma Thompson
      2. What We Offer
      3. Current Vacancies
    8. News
    9. Blogs

  6. Contact Us

  7. Customer Portal