1. My Home & Tenancy

    1. My Rent
      1. Pay My Rent
      2. Rent FAQ
      3. Struggling to pay my rent
      4. Rent non-charge weeks
    2. My Service Charge
      1. Service Charge Improvement Survey
      2. Service Charge FAQ
    3. Repairs
      1. When will my repair happen?
      2. Emergency repairs
      3. Repair responsibilities
      4. Looking after your home
      5. Repairs policy
      6. Repairs Survey
      7. Handy Tips
      8. Gas Servicing
      9. Electrical Testing
      10. Gas/Electric Contacts
    4. My Tenancy
      1. Ending my tenancy
      2. Ending a tenancy after bereavement
      3. Your rights as a tenant
      4. Home Alterations
        1. Electric Vehicle Charger Installation
      5. Aids and adaptations
      6. Lettable Standards
      7. Home contents insurance
    5. Keeping Safe & Warm
      1. Your guide to asbestos in homes
      2. Condensation, damp & mould
      3. Switching Suppliers
      4. Energy Advice
      5. Dangers of rechargeable batteries
      6. Water Meters and Smart Meters
      7. Looking after your home in winter
      8. Building condition survey
    6. Estate Services
      1. Fly Tipping
      2. Reporting a damaged tree
      3. Estate Inspection
    7. Policy Documents
      1. Keeping you and your home safe
      2. Allocating homes, rent and service charges
      3. Maintaining and repairing your home
      4. Complaints and compensation

  2. Support

    1. Anti-social behaviour (ASB)
      1. What is anti-social behaviour?
      2. Report anti-social behaviour
      3. Anti-social behaviour policy
      4. Anti-social behaviour case reviews (complaints)
      5. Anti-social behaviour support
      6. The good neighbour guide
    2. Money Matters
      1. Bills & utilities support
      2. Managing money
      3. Debt support
      4. Food banks, furniture and clothing
      5. Benefits
      6. Mental health and wellbeing
      7. How we’ve helped
    3. Job Clubs
    4. Safeguarding and abuse
      1. How to get help
      2. What is abuse?
      3. What is safeguarding?
      4. How we’ll support you
      5. Organisations that provide support
      6. Safeguarding policy

  3. My Community

    1. Customer Voice
      1. Customer Commitment
      2. How you can get involved
      3. Meet the Customer Experience Committee
      4. You said we listened
      5. Complaints and Feedback
        1. Make a complaint comment or compliment
      6. Your Voice
      7. High rise building safety – how we plan to involve you
    2. Community Hubs
      1. Allerton Community Hub
      2. Bradford Central Community Hub
      3. Holme Wood Community Hub
      4. Keighley Community Hub
      5. Kirklees Community Hub
    3. Days of action
    4. Community Engagement
    5. Funding In-Communities
    6. Customer Magazine
      1. Your Incommunities Update – February 2025
      2. Your Incommunities Update – October 2024
    7. The Big Conversation
    8. Bradford City of Culture 2025
      1. Bradford 2025 - Impacting Communities Micro Grant
    9. Sustainability
    10. Your Neighbourhood Housing Officer

  4. Find a Home

    1. Homes for Rent
      1. Rent a Home from Us
      2. Available Properties
      3. Retirement Living
      4. Mutual exchange
      5. Eleanor Moorhouse Trust Homes
    2. Homes to Buy
      1. What is Shared Ownership?
      2. Shared ownership homes for sale
      3. Rent to Buy
      4. Right to Buy / Acquire
    3. Land for Sale

  5. About Us

    1. Our Vision and Values
    2. Our Strategy
    3. Equity, Diversity and Inclusion (EDI)
      1. Gender and Ethnicity Pay Gap Report
    4. Our Leadership
      1. Our Board and Committees
    5. Our Performance
      1. How we're performing
      2. Tenant Satisfaction Measures (TSMs)
      3. Complaints Performance
    6. Investor Relations
      1. Annual Report and Financial Statements
      2. Investor Updates
    7. Working for Us
      1. Apprenticeships
        1. About our apprenticeships
        2. Apply for an apprenticeship
        3. Meet our Apprentices
        4. Case study - Jai Kay
        5. Case study - Harry Singleton
        6. Case study - Emma Thompson
      2. What We Offer
      3. Current Vacancies
    8. News
    9. Blogs

  6. Contact Us

  7. Customer Portal