Community Engagement

Customer drop-ins

Our Customer Resilience Team lead on community events and customer engagement.

Support with resident groups and applying for grants and funding is also available.

To find out more about the drop-ins and how our Customer Resilience Team work in local communities, contact either Pam or Sarfraz: 

Pam Chahal-Royal

Phone icon Mobile: 07983 917 362


Sarfraz Gulzar

Phone iconMobile: 07944 669 405

Customer Engagement Sessions

If you're an Incommunities customer and want to be part of our Customer Voice family, we'd love to hear from you. There are lots of ways for you to be involved, have your say about how we can make Incommunities better for you, and make friends along the way! 

Click below to complete our form if you'd like to know more. 
Find out more

Upcoming Sessions

If you would like to attend any of these sessions, or just find out more about being involved, please email: or call/text Sarees on: 07393269383. 

Repairs Focus Group - 16th April 2024 - will be held on Teams (8pm - 9.30pm) 

This is your chance to have your say and look at the main themes and concerns our customers have with repairs and pull out the things we can do to improve customer satisfaction in this area.  

This is a really exciting way to get your voice heard and help us make improvements for our customers.

If you'd like to come along to this session, please register your interest here and we'll give you a call!


Diversity Matters Group meeting – 16th April 2024 (Teams meeting) 6.30pm – 7.30pm

Come along to our very first Diversity Mattes Group meeting where you can help influence how we are more inclusive to our customers as well as talk about local initiatives to ge involved with! The meetings will be on Teams during the early evening so that everyone has an opportunity to be part of this exciting new group. If you'd like ot know more, please email/text/call Sarees or Tobi. 

Our Approach to Biodiversity - 24th April 2024 10am - 2pm 


In this session, we will be looking at our current plans for this spring and summer. We really want to hear from you and what you think of our plans and what you would like to see us do! If you'd like ot know more, or register for the session, please complete this quick form:


The Big 6 - 26th April 2024 - 9.30am - 3pm 

We have 6 policies that are due for renewal: Absestos, Electrical, Fire, Gas & heating, Lift Satefy and Water Hygiene. Would you like to come along to spend some time looking at the policies, talking to the service area leads and having your say about whether these policies are fit for purpose and giving your recommendations? The session will be held at our offices. Please get in touch if oyu'd like to be involved. 


CCTV & Covert Surveillance Policy Review - 10th May 2024 - 10am - 2pm 

We will be reviewing our CCTV & Covert Surveillance policy in early May. Come along to help shape the final version! 

Consumer Standards 

The regulator of social housing sets 4 standards that landlords must work within. Twice a year, we will invite customers to come in to look at each standard in depth and to meet with the relevant service area lead to look at our self-assesments against each standard to see if you agree that we are compliant in each standard. 

Safety & Quality Standard – 2nd May 2024 – 9.30am – 1.30pm

Transparency, Influence and Accountability Standard - 7th May 2024 – 9.30am – 1.30pm

Tenancy Standard – 14th May 2024 – 9.30am – 1.30pm

Neighbourhoods Standard – 17th May 2024 – 9.30am – 1.30pm


Communal Cleaning & Communal Maintenance Scrutiny May 2024

We will be holding several sessions over May for cusomters to have the opportunity to scruntise how we carry out communal cleaning and communal upkeep in our communities. 

The first session will be held on 8th May where you will have the chance to meet with our Delivery Lead for Grounds Maintenance and our Delivery Lead for Estate Services. This is a great opportunity to ask as many questions as you want, understand how we plan and carry out cleaning and maintenance as well as understand roles and duties within each department. 

There will then be some sessions where we will go out and about to inspect communal cleaning and grounds maintenance within our areas. This is where we really want you to be honest, objective and constructive with your feedback so that we can put these into recommendations and help improve the services we offer. 

On the 31st May, we will all meet again at our office, so that we can put together a final report based on all your observations and recommendations. 

If this is something you'd like to be involved in, or would just like to know more about, please text/call Sarees on: 07393 269383 or Tobi on: 07342 092647




Sue Belcher Talent Show
Saturday 13th April 2024
63 Bracken Bank Avenue
BD21 7AE


Wyke Customer Drop In
Tuesday 23rd April 2024
St Mary’s Church Hall
Green Lane
BD12 8QH

For further information on these events please contact:

Sarfraz Gulzar 07944 669405 (Keighley, Shipley and Bingley area)

Pam Chahal 07983 917362 (Bradford and surrounding areas up to Queensbury)

Past Sessions 

Safeguarding Session    Safeguarding & Reasonable Adjustment and Vulnerability Policy Review - 18th March 2024

   This session will look at the revised Safeguarding policy and our new Reasonable Adjustment & Vulnerability policy     to understand the leagal and regulatory requirements to make sure that our policies are fit for purpose and support       our customers in the right way. 






Scrutiny Training    Customer Scrutiny Training sessions

   3 x 1.5hrs training for our customers to learn how to undertake meaningful scrutiny:

  1.    Scrutiny Training - Regulatory Background & What is scrutiny? - Weds 6th March 24
  2.    Scrutiny Training - Good practice scrutiny - Weds 20th March 24
  3.    Scutiny Training - Critical Friend - Weds 27th March 24




Complaints' Policy Review - 8th March 2024



Aids & Adaptations Policy Review - 26th Feb 2024 

Aids & Adaptations



Born in Bradford Customer Workshop 5th February 2024

Born in Bradford

Born in Bradford is interested in using the information that Incommunities collects about their housing and analysing it together with other data, such as information about GP visits. This helps them understand how housing affects health. They would like to hear your priorities for making homes healthier and what types of housing information will be important for them to collect.



ASB     Anti-Social Behaviour - Customer Scrutiny 

    Jan 24 - ASB Customer Scrutiny Report .pdf [pdf] 409KB






Incommunities are holding a 3-day scrutiny session on our approach to anti-social behaviour, looking at how our neighbourhoods team operates in dealing with anti-social behaviour, whether we are compliant with processes and policy, and ways our customers can make recommendations to shape this service

Dates & times: 

24th January - 9:30-14:00

25th January - 9:30-14:00

26th January - 11:00-14:00



Repairs Group        Digital Quarterly Repairs Group

       Tues 9th Jan 2024, 8pm - 9.30pm 








CSC    Customer Service Centre Scrutiny - Dec 2023

     A 3 day scrutiny session with our customers 








Con Stand     Consumer Standards Self Assesment 

    6th Nov 2024 - Neighbourhood & Community Standard 

    7th Nov 2024 - Safety & Quality Standard

    8th Nov 2024 - Tenancy Standard 

    9th Nov 2024 - Transparency, Influence & Accountability Standard 










Board Away Day with our customers - 6th Oct 2023

Board Away Day


Out and about...

Cafe West Cafe West Cafe West

Cafe West

Cafe West Cafe West Cafe West