Graphic of a lady

Looking after your home

The type of repairs that we will carry out include:

  • heating and hot water;
  • electrical wiring, sockets and light fittings;
  • plumbing;
  • roofs, outside walls, windows and doors;
  • drains and gutters;
  • inside walls, floors and ceilings;
  • kitchen units installed by us;
  • baths, basins and toilets.

(For more information and guidance please consult your Tenancy Agreement.)

You must report to us, as soon as reasonably possible, any damage to your home,  the communal areas, or loss or damage to our property.

You can report a repair:

PhoneBy telephone - 0330 175 9540
EmailBy email –
In person In-person with any Incommunities staff member


For customers with sensory impairments, we offer:  

  • Emails
  • Text Messages
  • online forms

For property access, Incommunities will fit ‘flashing alerts’ to existing door bells.

Visit our handytips page for easy-to-follow videos to help you with basic repairs in your home.

Man with glasses We want your feedback

Our external contractor IFF Research is helping us with customer feedback through short surveys about our repair service. We want to gather your views on how we carried out your last repair. Your feedback will help us to improve our service.
IFF Research may contact you by phone via 0203 148 7717, or you may receive a text message with a link to an online form.
It's optional for you to take part. If you are contacted and do not want to participate, you can let IFF Research know who will remove your details from their contact list.
We really appreciate your feedback. Your answers will be confidential and will be used only by Incommunities to improve the services we deliver.
Find out more about the surveys and how your data is held securely on our Research Surveys page