My Service

Repairs scrutiny - We've held sessions with customers to take a closer look at our repairs service. You gave us honest, helpful feedback about what's working and what needs to improve. We've already acted on some of your ideas - for example, we made our repair text messages simpler straight after the first session. More improvements are on the way, including how we manage repairs, timescales, and staff training.

Feedback - You told us it should be easier to share your thoughts after a repair. Now, everyone who's had a repair can fill in a quick online survey. Your feedback helps us understand what's going well and where we can do better.

We're also fixing things right the first time more often. Our new system helps us understand the problem over the phone, so we can send the right person to the job. That means quicker, better repairs for you.

In Keighley, we teamed up with the Town Council to plant bulbs and wildflowers, bringing colour and pollinators to local spaces. At St Mary's Field and Hirst Wood Nature Reserve, we've enhanced habitats to support wildlife and protect ecosystems. In Menston, we planted a community orchard with fruit trees that will offer fresh produce and a peaceful space for residents to enjoy.

In the last six months, the team has helped customers unlocked £664,221 by finding savings and helping people claim benefits they're entitled to. That's money going straight back into our customers' pockets.

They have also supported 1,429 with school uniform vouchers to 727 families who needed them - a brilliant initiative supported by our partners.

We also launched our new Tenancy Wellbeing service, offering extra help to customers who need support to manage and sustain their tenancy.