Customer Impact Reports

These reports highlight how our customer's voice has directly influenced service improvements. It evidences our commitment to listening, acting, and delivering change in line with our Customer Strategy and Consumer Standards.

2025/2026 Yearly Report

Download the Customer Impact Report

2025/2026 Quarterly Reports

Customer Influence and Impact Report Q1 Customer Influence and Impact Report Q2 Customer Influence and Impact Report

  1. Our Performance
  2. How we're performing
  3. Tenant Satisfaction Measures (TSMs)