Leasehold Contact

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Leasehold Contact

Please complete the form below regarding your lease. Please provide as much detail as possible. Further details on the types of enquiries can be found below.

Money and Charges

Money Icon

I have a question about my bill.
I want help making payments.
I want to dispute or appeal a charge.
I want to give feedback as part of consultations for major works or long
term agreements.
I want help planning for upcoming costs.

Sales

Sales

I'm selling my home and need guidance.
I want to transfer ownership or discuss inheritance.
I need information for a buyer (lease terms, obligations)

Changes to Your Lease

Document

I need to update my name, contact details, or household information.
I need to update information about my equality information
I want to extend my lease.
I want to request a variation to my lease.
I'm remortgaging and need guidance on requirements.
I need permission for pets, CCTV, subletting, or alterations.

Repair and Maintenance

Repair

I want to know whether a repair is my responsibility or yours.
I need to report a communal repair (if this is an emergency, please call 0330 175 9540).
I want an update on planned maintenance.
I need help with a building insurance claim or have a question.

Community Support

Community Support

I need help with anti-social behaviour (ASB) issues.
I want to report fly-tipping.
I need advice on boundaries or shared spaces.

Customer Engagement

Customer Engagement

I want to share feedback about your services.
I want to take part in consultations about lease services.
I need support or have a question about community initiatives.
I'm interested in community events.

Lease Breaches

Lease Breaches

I want to report a breach of lease terms.
I have been contacted about a breach and need advice