Monday 23rd March - Improvements to our phone lines
We're making some improvements to our phone lines on Monday 23 March, based on your feedback. We want to make things easier by supporting you quickly.
This update means that you may be asked to enter some details, such as your date of birth, phone number and numbers from your postcode, whilst waiting on hold.
This helps us check your details before we talk to you, so we can fix your problem faster.
There may be some temporary delays when calling us on Monday 23 March and over the next couple of weeks while we get used to the improvements. Please bear with us, we'll answer your call as soon as possible.
Thank you for your patience and understanding.