My Home
My Home
We know that there's lots more work still to do, but here are some of the 'My Home' improvements that we've made in the last six months (Q1 & Q2 2025)
As of September 2025, these are some of the key measurements related to My Home.
68.3% of you are satisfied that we provide a home that is well-maintained.
74.3% of you are satisfied that we provide a safe home.
0.1% of the homes we provide do not meet the Decent Homes standard.
Take a more detailed look at our measurements for My Home performance, including a comparison of the measurements over time.
Discover what we've been doing to improve the homes we provide.
Building condition survey
We're nearly finished checking the condition of all the homes we provide. This survey helps us plan big maintenance jobs to keep your home warm, safe and comfortable. It covers things like roofs, windows, kitchens, bathrooms and heating systems.
Improving damp and mould services
In November 2023, monthly damp and mould related
complaints peaked at 39.
Since then, we…
- Increased the number of surveys, so we're more responsive
- Improved post-survey customer communication
- Improved the percentage of jobs completed within 28 days
Damp and Mould complaints have reduced by the biggest number of any of our complaint themes
New and empty homes
When someone moves into one of our homes, it's now painted and carpeted throughout. This is a big investment in both our homes and our customers' comfort.
New tenants also receive a starter pack with cleaning products, toilet roll, a small toolkit for simple repairs, and other essentials to help them settle in.
£200K Investment Delivers Warmer Homes for Older Residents
At Sandale Walk & Waverton Green we completed external render and insulation work on 16 bungalows, all designated older persons' accommodation. This targeted upgrade was part of our wider
retrofit programme, aimed at improving energy efficiency and comfort for those most in need.
