Coronavirus - Service Update - 8th January 2021
To protect you, your family and our colleagues we’re asking when you book a repair that you consider first if it is essential and cannot wait before contacting us.
The rate of Covid-19 transmission has risen, we want your help to reduce our non-essential repairs, so we can prioritise those most urgent and for those most in need.
Keeping you and our team safe is our priority. Precautions remain in place when visiting your home and we would ask that you maintain social distance and follow the guidelines we will give you. If a member of our team feels unsafe they will leave.
If you have a repair logged already and it is not an emergency please be patient with us and consider if this is an essential repair. If you would like to cancel and reschedule this repair please call the contact centre on 01274 257777. We aim to continue the majority of outdoor works.
During the lockdown period we will not be undertaking any non-essential transfers or home exchanges. We will be contacting our Retirement Living customers separately to go through the extra precautions we are taking in more detail.
Measures we are taking:
When arranging an appointment with us; (see this link and below Visiting your home.pdf)
We will check if anyone in your household has Covid-19 symptoms
If you or anyone in the household is Covid positive, has Covid-19 symptoms, or is isolating due to close contact with someone who is positive, we will attend to EMERGENCY repairs only. This is a repair that would cause danger to life if not attended.
Our team will wear face masks and gloves
Please open a window in the room that our team member will be working in and open any doors before they arrive.
Please maintain social distance and leave the room that our team member is working in to minimise contact.
Please consider if this is an essential repair. If you would like to cancel and reschedule this repair call the contact centre on 01274 257777