Anti-social behaviour case reviews (complaints)
If you are unhappy about how we have handled an ASB or Hate Crime case, you can make a complaint in line with our complaints policy.
For ASB and Hate Crime, customers can also instigate the ASB Review Process formerly known as the community trigger process as part of our local partnerships.
This can happen if there have been three complaints of ASB or Hate incidents over the preceding six months. An ASB review can be requested via telephone or email.
There are different ways to request case reviews depending on where you live:
All requests must include name, address, contact details and evidence of previous complaints.