In case of emergency

If you smell gas….

  • do not use matches, smoke or naked flame
  • open the doors and windows to get rid of the gas
  • and if the source is an appliance turn it off!
  • if the leak cannot be stopped or you are uncertain whether there is still a leak phone the National Grid on 0800 111 999.


Burst or leaking pipes….

  • turn the water off at the mains
  • if the electrics are affected turn off the supply in the mains unit
  • call our repairs hotline on 0330 175 9540


If you have a loss power….

  • check the mains unit for any switches that might have tripped to the OFF setting and flick back to ON
  • if your neighbours are also affected by a loss of power, call your electricity supplier (check your energy bill for the number).