Customer feedback sessions
Over the last few months our Customer Voice team have held lots of sessions with customers like you to gather feedback on our services and things that you would like to see happen in the future.
Some of these sessions were:
Retirement properties consultation
In October we visited all our retirement properties to hear the views of residents. They told us their thoughts on the maintenance of the grounds, door security systems, lighting and guttering, plus lots more. In the New Year we’ll be revisiting the residents to let them know our plans for addressing their issues.
Customers meeting the Incommunities Board
In early November some customers came along to meet all the members of the Incommunities Board. They shared their feedback and thoughts on what they think needs improving. We were extremely grateful for their honest feedback and all their points will be addressed in the coming months.
Consumer standards
In September there were four sessions looking at the proposed new consumer standards set by the regulator of social housing. Customers gave their feedback on the standards, which are safety and quality, transparency, influence and accountability, neighbourhood, community and tenancy. The customer’s feedback was then sent to the regulator.
Relationships with debt
In November customers told us about their experiences of rent and debt, and how we should best communicate with them about these topics.