Good neighbour guide

Tips for being a good neighbour:

  • Think about the volume of your TV, radio and music equipment and the times you use them. Use headphones and pull equipment away from the wall.

  • Take care when closing doors, particularly if you live in flat. Avoid slamming doors, including cupboards, especially if they’re fitted to party (shared) walls.

  • If you are planning a party or BBQ, warn your neighbours in advance and encourage guests to be respectful. Keep music at a reasonable level and don’t play it outside.

  • Try to do DIY at reasonable times of the day, keep noisier jobs for the daytime.

  • Put your household rubbish in the bins provided, or organise a bulk waste collection via your local authority or a licenced waste disposal company.

  • Smoking is not allowed in any internal communal areas. If smoking outside, dispose of cigarette butts and ash appropriate and don’t drop them on the ground.

  • Park your vehicle responsibly and do not block access. When driving, try to not rev your engine and only use the horn in an emergency.

  • If you have a garden, keep it neat and tidy.

  • Be a responsible pet owner and respectful to your neighbours’ complaints about animal noise. Some dogs may only bark when their owners are out so you may be unaware there is a problem.

Anti-social behaviour

Regarding anti-social behaviour, in the first instance try and speak with your neighbour if you feel safe to do so. If you cannot resolve the issue, you can report antisocial behaviour to us and your local police force on 111. Remember, in an emergency, you should always call 999.

Talk to us

If you suspect domestic abuse or violence is occurring in a property, please contact the police on 999 in an emergency, or 101 if not. Details on the support we can offer customers experiencing domestic abuse are available here. If you have safeguarding or other concerns about the welfare of a neighbour, please contact us.