Sadeh Lok staff and customers are celebrating achieving a top customer service milestone.
Each year the Huddersfield-based housing association is assessed for the Customer Service Excellence (CSE) standard, a national recognition scheme for public and private organisations.
This year they have again achieved ‘full compliance’ in every area and an additional ‘compliance plus’ for their work supporting hard to reach disadvantaged customers.
The assessment followed a visit by an assessor which included gathering feedback from customers, staff and board members covering different elements of its services.
The assessment report highlighted many positives including:-
- the enthusiasm, commitment and ‘can do’ attitude of staff
- an in-depth understanding of their customers needs
- a focus on putting customers at the heart of their work
- recognising and celebrating staff performance
- excellent partnership working since the group’s merger with Incommunities four years ago.
Their assessment report adds ‘Sadeh Lok is to be congratulated on providing an excellent service for 20 years (recognised by CSE accreditation) which reflects the dedication of staff….. residents continue to receive an excellent level of service.’
The latest assessment also now gives the association seven ‘compliance plus’ ratings.
Bushra Nazir, Interim Operations Manager at Sadeh Lok, said: "This is fabulous news which recognises the commitment of everyone to support our customers and deliver services that they really value.
"Our merger with Incommunities has been a positive driver for change and the assessment recognises the opportunities this has brought in improving our service delivery. It is particularly welcome news as we mark 30 years as a successful housing provider."
Geraldine Howley, Incommunities Group Chief Executive, said: "Two decades of achieving this national standard is a fantastic achievement and I would like to thank the whole team on their success.
"This is a prestigious standard and achieving full compliance in all elements underlines the commitment of everyone to deliver excellent customer services. As the assessment shows, our partnership with Sadeh Lok has also brought significant benefits both for customers and operationally."