Our leadership behaviours
We have also outlined the leadership values we expect, and how these align with our core values:
- We deliver value through a customer/business/employee lens, considering the impact of all of these on our decisions
- We must drive our teams to look at the whole customer experience end to end, as this is the only way we will improve
- We will provide a clear vision that aligns all of our activity to customer impact – streamlining our processes
- We are proactive and planned as we know that’s how we achieve our best work
- We are performance driven, understand what is impacting this and take ownership for making improvements
- We give clear direction so people know what is expected of them and set measurable goals
- We interrogate what is happening now and make changes that make it better now and in the future
- We empower people to make an impact and through their talents, passions and hard work
- We seek and receive feedback openly and honestly
- We take accountability for getting things done and work across teams to make this happen
- We challenge to improve the service to our customer
- We support each other through open, honest and meaningful relationships
- We communicate clearly and make sure we provide clarity to our teams
- We make the right decisions even if it is uncomfortable
- We have high standards and encourage our people to do the same, valuing great work and tackling poor performance
- We are clear what our actions are, the timescale and the impact they have
- We treat people with dignity, professionalism and respect
- We challenge behaviours that are not appropriate
- We are compassionate and embrace difference
- We make sure our people feel safe and can bring their authentic selves to work every day