Radio Teleswitch Electricity Meter Switch-Off

  1. Is the heating and hot water in your home powered only by electricity or storage heaters? 

  2. Do you still have a standard electricity meter, rather than a smart meter? 


If the answer to both of these questions is yes, you need to check whether your meter is a Radio Teleswitch (RTS) meter, as these are being switched off on 30th June. 

Homes with an RTS meter may experience issues with heating and hot water after this date , or may lose heating and hot water completely .

 

Video provided by Ofgem

Is my home affected by this change?

If your home is affected, you should already have received letters, phone calls, or emails from your electricity supplier. 

They will be requesting to upgrade the electricity meter at your home. It’s crucial that you get in touch with your supplier as soon as possible to arrange for a new meter to be installed before 30th June. 

Ofgem has created a helpful web page and video about how to check if you have an RTS meter. 

You may have an RTS meter if:

  • your home has a separate switch box near the meter with a Radio Teleswitch label on it 

  • your home is heated using electricity or storage heaters 

  • there is no gas supply to your area (e.g., rural homes or high-rise flats) 

  • you receive cheaper energy at different times of day (e.g., you are on an Economy 7, Economy 10, or Total Heat Total Control tariff) 

If you’re still unsure which type of meter you have, contact your electricity supplier. 

What do I need to do?

If you think your home has an RTS meter, you must contact your electricity supplier immediately. 

If you’re unsure who your supplier is, you can find guidance on the Ofgem website.

Why can't we help you directly?

As your landlord, we know which homes are heated by electricity or storage heaters. However, the electricity supply and the type of meter installed in your home are managed by your electricity supplier. 

We cannot arrange the meter switchover on your behalf. Your supplier will need access to your home, so you must contact them directly to make arrangements.